LET YOUR VOICE BE HEARD:
We value the opportunity to look into your concerns, opinions and suggestions and are committed to dealing with all complaints fairly, consistently and promptly.
We recognize that your concerns may be due to an unintentional error, misunderstanding or difference of viewpoints. Our customer service team is dedicated to investigate your complaints, to follow up on solving them and reverting back to you promptly.
Our customer service unit exercises its activities independently in dealing with your opinions, suggestions and complaints in accordance with sound principles consistent with prevailing regulations and upholding the highest quality standards.
Mechanism for Communication:
Your comments and suggestions help us to serve you better. Please let us know how you feel about our products and services through any of the following means of communication:
Tel: 011 212 9395
Fax: 011 212 9444
To enable us to consider your complaint fully and quickly, please provide us the following information:
- An explanation of the situation that led to your concern or complaint.
- Your policy number or ID number.
- A contact number or e-mail address.
- Any information not in ATMC's possession that may have a bearing on the complaint.