Sunday to Thursday 8 Am to 4 PM
firstname.lastname@example.orgP. O. Box 643, Riyadh 11421
The success of financial institutions is driven by integrity, honesty and trust in dealings and transactions. These institutions promote the principles of integrity, transparency, honesty, justice and equality. ATMC upholds these values and encourages all its employees to report any wrongdoing or likelihood of violation of any of the laws, regulations, internal policies, shariah Board, rules and circulars issued by the supervisory authorities and other relevant company regulations without fear of retaliation.
The policy of Whistleblowing is about highlighting or bringing to attention any suspicious activities or questionable or wrong practices arising out of misconduct of staff or breach of regulations, internal policies, shariah BOARD, rules and circulars issued by the supervisory authorities and other relevant company regulations.
This policy covers all Whistleblowers and employees of ATMC.
The aim of this policy is to enable employees / Whistleblowers to report any suspicious activities or questionable or wrongful practices that negatively affects the company or its employees, without the worry or concern of retaliation.
**Dear whistleblower, we would like to ensure you that your personal information and contact details will be handled confidentially. Providing us such information will enable us to investigate the incident in more efficient manner.
Whistleblower can report either by their real name or anonymously, and in all cases ATMC ensures secrecy.
Notifications must be through phone call, email, mail, or through ATMC’s Website. ATMC's Website
P.O Box 643 Riyadh
We Receive a Whistleblower Report through one of our Whistleblowing Channels.
After receiving the report, we coordinate with concerned departments (Customer care, Motor Claims, Etc…) to ensure that there is no existing case reported. If it’s previously reported then concerned department shall provide the Anti-Fraud Unit with the supporting documents and reference of the existing case, to ensure that the case is resolved and closed.
If the Received Report was a New Case, then the Anti-Fraud Function Unit Shall Investigate the Reported Case.
After Assessing the received report, we verify the accuracy and credibility of the case, which will be a part of the investigation process.
The Anti-Fraud Unit shall gather all supporting documents related to the case.
The Anti-Fraud Unit shall suggest actions / measures to resolve the case, after conducting a full investigation and gather all related supporting documents.
The Anti-Fraud Unit is responsible to Implement / Follow up with the agreed actions / measures to resolve the case.
After Implementing the actions and resolving the case, a whistleblowing report to be filled and attach all related documents, then we log the case in an internal WBR track sheet with a specific reference number for every case.
An automated report to be shared with SAMA if requested and to include but not limited to;